You are entitled to request for a refund in the following cases:
1. If there has been an incorrect payment transaction.
2. If you have made a prepayment and you prove that the actions forming the basis of the pricing model of your Campaign are based on a Publisher’s fraudulent activities (i.e. the artificial increase of actions). In order to detect and prove Publisher’s fraudulent activities you undertake to send to CALLVERTISE a weekly detailed report of sources/websites you consider to be fraudulent. In case the Publisher’s fraudulent activities cannot be clearly identified based on your report, CALLVERTISE is entitled to request additional proof from you. If you fail to submit a weekly report or additional proof regarding the Publisher’s fraudulent activities, CALLVERTISE may refuse to give a refund and adjust your balance accordingly. In case you are using post-payment method and you are able to prove Publisher’s fraudulent activities pursuant to this clause, CALLVERTISE will not invoice you for the agreed actions based on Publisher’s fraudulent activities.
3. If at the end of the validity of the Contract it appears that you have spent for CALLVERTISE services less than you have prepaid. In such a case you are entitled to ask for a refund within 30 days after the termination of the Contract, provided that the amount of your unused balance is at least 50 EUR or 50 USD (FIFTY EUROS OR FIFTY US DOLLARS), depending on the type of the currency used (either EUR or USD account). Before refunding, CALLVERTISE will have to finalize all not invoiced spending and make necessary adjustments where needed. After finalizing all current statistics, your unused balance will be refunded to you at your request, minus an administrative fee of 25% to cover CALLVERTISE’s costs and fees related with the management of giving a refund, within 30 working days. YOUR REFUND WILL BE CREDITED BACK TO THE SAME PAYMENT METHOD AND SAME PAYMENT ACCOUNT THAT YOU USED TO MAKE YOUR LAST PAYMENT. You may be required to provide additional information or documentation in order for CALLVERTISE to confirm your identity, before any refund request is processed.
PLEASE BE AWARE THAT IF YOUR CONTRACT WITH CALLVERTISE IS TERMINATED DUE TO THE VIOLATION OF CONTRACT BY YOU (E.G. DUE TO YOUR FRAUDULENT ACTIVITY), CALLVERTISE IS ENTITLED TO A CONTRACTUAL PENALTY IN THE AMOUNT OF YOUR UNUSED BALANCE AND THEREFORE, CALLVERTISE MAY REFUSE TO GIVE YOU A REFUND BY WAY OF SET-OFF OF THE CLAIMS.
Last Updated: August 21, 2019